Privacy Policy

This privacy policy covers Acredia Pty Ltd trading as Acredia Care (ACN 634 638 501), herein referred to as ‘Acredia’, and its subsidiaries (Acredia, Acredia Care, “we”, “us” and “our”). Acredia recognises the importance of transparency and is committed to providing quality services to you. In this policy “you” and “your” means the individual or related organisation using our website and/or any associated services.

This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Personal Information relates primarily to that of your consumers (residents, care recipients, clients, patients etc), including your staff.

Acredia supplies enterprise software to providers of residential aged care, disability care, in-home care, assisted care and other related services, herein referred to as ‘Care Providers’. We are committed to protecting the privacy of all personal information that may be collected in the course of using this website and all associated services, ensuring that this information is handled correctly.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), herein referred to as ‘the Privacy Act’. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual or organisation. Examples of Personal Information that we collect from you may include:

• names, addresses, email addresses and phone numbers
• payment information (e.g. bank account and credit card details)
• clinical and other system related data
• other personal information provided by you to us

This Personal Information is obtained in many ways including:

• when you access or contact us through this website or any associated services
• by telephone and email
• from media and publications
• from other publicly available sources
• from authorised third parties

We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and for internal marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the ‘unsubscribe’ link where available.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

• for the primary purpose for which it was obtained
• for a secondary purpose that is directly related to the primary purpose
• with your consent; or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances there may be a need to obtain or pass on information to a third party who provides a service to us, so that we can provide a service to you. In such a case we will take all reasonable steps to safeguard and protect your information from unauthorised access or disclosure.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• third parties where you consent to the use or disclosure
• where required or authorised to do so by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in secure client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Acredia will not charge any fee for your access request, but may charge an administrative feefor providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is kept up-to-date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Attn: Privacy Policy
Acredia Pty Ltd
Level 7, 570 St Kilda Road
Melbourne VIC 3004

Or email us: [email protected]