The Aged Care Royal Commission recommended the introduction of a ‘Trip Advisor’ style Star Ratings to enable the public to make informed decisions about the quality of every aged care facility in Australia. The Star Rating system is based on the current United States rating system and rates residential aged care facilities between 1 and 5 stars.
Overview of the Start Rating System
Residents’ Experience – weighting 33%
Service Compliance with Accreditation – weighting 30%
Care Minutes – weighting 22%
Quality Indicator Program – weighting 15%
- Pressure Injuries
- Physical Restraint
- Unplanned Weight Loss
- Falls and Major Injury
- Medication Management
Where can the public find the Star Ratings?
Overall Rating
1 Star = Below Standard
3 Star = Average
5 Star = Quite Outstanding
Improving your rating
We suggest a proactive approach to the public ratings system, including regular and structured surveys of your residents, family members and staff to ensure positive feelings are maintained. If feedback is sub-optimal, it is better to know sooner rather than later so improvements can be made prior to an external third-party vendor performing the survey. Acredia can assist with this via our family app – operators can easily gauge loved ones’ feedback safely within the secure Acredia environment. Acredia software also has many modules and reports to assist managers and executives in continuing to monitor and improve the following:
- Consumer experience
- Service Compliance
- National Quality Indicators
- much more
Please reach out to us to arrange a meeting to learn more about how Acredia can support you in your ongoing growth and success.
